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Terms and Conditions

The terms & conditions contained herein shall be incorporated in all agreements between VICTILES (“the Company”) and its Customers (“the Customer”)

1. Credits & Returns

  • 1.1. Goods must be of current stock & shade;
  • 1.2. Goods must be accompanied by relevant Delivery Docket & Invoice;
  • 1.3. Goods returned must not be marked or damaged & must be in full unopened boxes;
  • 1.4. Customer must obtain written authorization from VICTILES prior to return;
  • 1.5. All claims for credit must be made within 7 days of delivery;
  • 1.6. The responsibility & costs of returning goods for credit to our store is solely that of the Customer;
  • 1.7. Credit will be allowed on the basis of full purchase price less 20% handling charge and restocking fee;
  • 1.8. No credit will be allowed on goods that have been sold at a special discounted price, goods that have been purchased from another merchant or wholesaler at the request of the customer or that do not meet the credit requirements set out above.


    2. Terms of Payment

  • 2.1. All goods must be paid for C.O.D. unless otherwise agreed to in writing by the Company.
  • 2.2. Title to & property of the goods shall only pass to the Customer following receipt by the Company of all moneys payable by the Customer, provided that the goods will be at the Customer’s risk immediately following dispatch from the Company’s premises;
  • 2.3. We reserve the right to charge 1.5% per month on accounts that are unpaid two months after the last day of the month following invoice date.


    3. Delivery

  • 3.1. Delivery and/or pick up are to be arranged prior to and may incur charges.
  • 3.2. In the event of goods not being received owing to the Customer’s absence at the stated address any additional delivery charges will be made to the Customer’s account.
  • 3.3. The Company will not be liable for any damages or loss incurred by the Customer as a result of any delay in delivery of materials or otherwise.


    4. Shading Colour Variations

  • 4.1. Shade variations are an inherent feature of all kiln fired ceramics and natural stone. No responsibility can be accepted for crazing or shade variations.
  • 4.2. Optical hazing is a natural occurring characteristic of polished porcelain. No claim will be accepted in relation to optical hazing.
  • 4.3. Due to the fact that marble & granite are natural products, reasonable variations in colour & veining must be expected & the Company shall not be liable for any such variations as may occur in materials supplied.


    5. Guarantees

  • 5.1. No guarantees are given by us other than those extended by the Manufacturer.
  • 5.2. Since the use of our products are beyond the control of either seller or the manufacturer, their only obligation shall be to replace any quantity of product which is proven defective. They cannot assume any risk or liability for results obtained, nor can they accept damages in excess of the purchase price of the product itself, which does not include labour or any consequential damages resulting from the use of our products. Determining the suitability of our products for any intended use shall be solely the responsibility of the user.
  • 5.3. Ceramic tiles are not guaranteed against cracking, crazing, chipping or breaking.


    6. Claims

  • 6.1. To the extent permitted by the Trade Practises Act, the Company’s responsibility is limited to the replacement of materials supplied only & the Company shall not be liable for any loss or damage incurred by the Customer whether caused by any defective materials or otherwise;
  • 6.2. The customer shall not be entitled to make any claim against the Company after materials have been fixed;
  • 6.3. For all tiles, goods should be checked prior to laying to ensure they are the correct colour and batch/shade. No claims will be accepted once tiles have been fixed.
  • 6.4. Claims arising from transit damage must be notified to us within 2 (two) days of receiving the goods.


    7. Marble & Granite

  • 7.1. We recommend that marble & granite tiles should only be laid by experienced marble & granite tilers. Inexperience with these materials can result in damage to the polished surface and incorrect laying.
  • 7.2. The company shall not be liable for any damage or breakage whatsoever occurring after delivery or for any loss incurred by the Customer as a result of such damage or breakage.
  • 7.3. It is recommended that only epoxy glue and grout be used in the fixing of marble & granite tiles as the use of cement based products can cause burning of polished surface.
  • 7.4. All samples are to be paid for.


    8. Green and White Marble – Fixing Instructions

  • 8.1. The composition of these marbles include a variety of metals and minerals which, when exposed to strong acid and alkaline solutions (such as cement and water or ammonia), will undergo a chemical reaction. It is therefore not possible to use cement or cement based adhesive when fixing these types of marble as this may cause burning, blistering and staining on the marble surface. Only a pure epoxy adhesive spread evenly on the back of the tile can be used when fixing these tiles. In addition grouting must also be done with a pure epoxy grout. On no account may a cement or a cement based grout be used.
  • 8.2. Marble and granite tiles should not be cleaned with acid or acid based industrial cleaners;
  • 8.3. The company shall not be liable in any respect for advice provided herein regarding fixing, grouting, cleaning or maintenance.



    VICTILES guarantees for 10 Years that all first quality tiles we supply will be repaired or replaced when the product is proven and acknowledged to be faulty. This assurance begins from the date of purchase and does not cover chips or defects that are the result of misuse or abuse and excessive wear and tear. Tiles must be installed in accordance with AS3958.1. Tiles will not be considered defective if they meet the accepted Australian standards or industry standards.


    10 Slip Resistance

  • 10.1. Slip resistance test result provided is based on available sample/stock at the time of testing.
  • 10.2. Slip resistance could vary from batch to batch.
  • 10.3. If particular slip resistance is required, we recommend getting a new test done on current stock.