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VICTILES Return and Refund Policy

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15 Days Return

You have 15 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.


35% Handling Charge

A handling charge of 35% will be charged on the value of all returns and 15% on the full value of all orders cancelled.


14 Days Refund

If your return is approved, we will initiate a refund either to your credit card or via EFT within 14 days. Refunds under $100.00 may be given within our retail stores.


It is the purchasers responsibility to ensure that their tiler inspects the tiles prior to laying. VICTILES takes no responsibility if the tiles have been laid incorrectly, if tiles with noticeable faults are laid or if the incorrect products have been used.

On return, your item will be inspected, prior to being approved for refund. You will be notified once your refund has been approved.



If you have been sent the wrong product or if the product is faulty then VICTILES will arrange shipping for the return of the goods. Otherwise, you will be responsible for the return of items for any other reason.


Contact Us

If you have any questions on how to return your item to us, contact us at or on 0430 390 656.